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Chapter 3: The Magic of Cast 3 Key Points: “You can dream, create, design, and build the most wonderful place in the world...but it requires people to make the dream a reality.” - Walt Disney “You never get a second chance to make a first impression.” First impressions are strong Chapter 3: The Magic of Cast 3 Key Points: “You can dream, create, design, and build the most wonderful place in the world...but it requires people to make the dream a reality.” - Walt Disney “You never get a second chance to make a first impression.” First impressions are strong Be Our Guest: Perfecting the Art of Customer Service > PDF \\ SO8L5JWLMY Be Our Guest: Perfecting the Art of Customer Service By The Disney Institute, Theodore Kinni Tantor Media, Inc, United States, 2015. /Title (�� D o w n l o a d P D F B e O u r G u e s t : P e r f e c t i n g t h e A r t o f C u s t o m e r S e r v i c e) Book Condition: New. Book Condition: New. 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