I need to get rid of the broken tiles myself as they don’t collect them. They seemed of very poor quality. Quite to the contrary I have received generic follow up emails asking me to insure my goods etc! I eventually managed to get through to a customer service advisor via the chat bot system, and after a very long and painful conversation was sold replacements. The designs were great but we paid an understandable premium for them. How much does it cost to install a bathroom suite? Thanks for visiting Trustpilot. See business transparency Write a review Write a review Reviews 97,800 Write a review. Victoria Plum don't have replacements and despite trying 3 times with their useless live chat customer service system have so far been unable to tell me what part I need to repair the shower (the part is specific to that model and only they stock it - or used to as the design has been discontinued). Took ages to connect. When you’re ready simply visit this page to start comparing your products. Subsequently we have had problems with both the basin tap and shower. Very easy to to buy what I wanted and check out. Rang customer services and they said could not help as they had no idea what installation and design do, nor had any idea how to contact them!!! You've already flagged this Clive 2 reviews. This review is about Victoria Plum customer service. We'll never share your email address and you can unsubscribe at any time. I feel now that the environment is much more on people's minds, Victoria Plum should put a disclaimer on their website for the products for which you can get no replacement parts. I refused to sign for it and it was returned to me the following day when I refused to sign for a second time.Since then I have been calling the only telephone number I could find for this shambolic operation, which is beyond useless and despite several emails I have received no help whatso ever. A tap cartridge should last years! Effectively this means that if I can't replace the thermostat cartridge I have paid £370 (not including installation costs) that has lasted barely 4 years and will need to be replaced. This could have been okay but the chat was completely unresponsive. There was a nick in the chrome on a tap and I asked for a replacement - sent one out without asking for the old one back, so now we have a spare that I will eBay when I get round to it. It is also probably the most popular fruit tree of any species sold in UK garden centres, being self-fertile and well-known for heavy crops of very attractive fruit with a lovely red-plum colour. Filter by: Filter by: H.Kerr 1 ... Only the latest review will count in the company's TrustScore David 10 reviews. | Read 41-60 Reviews out of 96,127 I e-mailed, tried calling, no response. Filter by: Filter by: NICOLA COMFORT 2 reviews. I bought an expensive bath which developed some discolouration. £20 off discount code is only valid with a minimum spend of £349. Finally, on asking to cancel my order on the chat, I got a human who then said it would take 14 days for my order to be refunded. Your Shopping list is loading, this shouldn't take long. Appalling service as they are saying it's wear and tear. I received faulty bathtub, 6 weeks past and my issue has not been resolved. This is another company hiding behind the current pandemic. Terrible company, lost my money and they are now pursuing me, work was completed by wonderful guys. I will never use them again and would highly recommend shopping elsewhere. Quality products. Reply. How much does it cost to install a shower enclosure? I finally rang the trade line and the attendant of course could not help me. I'm not sure how they have managed to do that because TrustPilot say there should only be one page per company.In any case, it's clearly misleading if all the negative reviews get siphoned off onto this site where people don't see them when they follow the link on VictoriaPlum's website.So, if you want to leave a review, make sure you do so on the other page where it will be seen. Terms & Conditions | Very poor service with no delivery date given three and a half weeks after order made and paid for. No apology for their financial services. Excellent service. VictoriaPlum.com Reviews Please sign in to leave a VictoriaPlum.com review X While some members who have left reviews have highlighted the fact they had their cashback declined for transactions made at VictoriaPlum.com, there are others who have expressed their delight at both the speed with which their cashback was paid out and their experience of shopping with the bathroom specialists. View some of our trusted Trustpilot customer reviews here. I have an item that I want to return and now they are saying "sorry you are out of your 14 days"!!! www.victoria plum.com. Unbelievable!!!! Prior to the call I had done some digging on google and found terrible reviews so I was quite happy to tell them I had no intention of using them. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. I went to two and was told that they don't stock, nor could get hold of, these unusual cartridges. Said person did not turn up. Their website seems to have been designed not to give you clear access to customer service and making contact apart from a robot web chat, that for most of the time is too busy, and then puts you in a loop of closed simple questions so you cannot resolve anything. Reply. The Victoria plum is by far the most popular plum variety in the UK. Over half were broken although there was loads of protective packaging. A free inside look at company reviews and salaries posted anonymously by employees. Victoria Plum has a good range of accessories. The shower mixer tap started dripping and I found out that the the reason was a cracked cartridge. We've helped over 1 million customers achieve their dream bathroom. Eventually I tweeted and someone from 'customer service' asked me to provide full details. The VP stuff wasn't the best quality, but it was basically fine. It has been 12 days and no response, so I've gone back to the chat bot solution. Do you agree with VictoriaPlum.com’s star rating? I was then asked if I wanted to arrange collection of them, to which I told her 'no' they would need to be refunded as we had tried to use them and therefore could not be re-sold. Read 326 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre Their products are clearly very poorly made; tap cartridges broke after a couple of years and very little use. I am only giving one star as there is no option to give zero. We bought our bathroom taps five years ago. What a waste of materials, money and time! A free inside look at company reviews and salaries posted anonymously by employees. The worst Customer Service I ever dealt with. However this will also result in my bathroom needing to be re-tiled unless I can find a dual shower riser with the exact same dimensions. A good website, lots of choice and value for money Useful. Excellent pictures. Never, ever again. 10 VictoriaPlum.com reviews. I tried chat again and was happy to see i was first in the queue. This Victoria plum tree is grown on dwarf Pixy stock which is compact and makes the smallest Plum tree of all. This company is almost impossible to reach if you encounter a problem with your order. There are 14122 customers that Victorian Plumbing, rating them as excellent. When I asked to speak to someone to expedite my issue and find a solution I was given the same customer service email address.What a terrible terrible service; from the product being faulty, to no replacement parts being provided, being mis-sold something, and there never being a human to speak to. Quick fixes for wheelchair accessible bathrooms. Do you agree with VictoriaPlum.com’s star rating? The top retailer in our survey got a customer score of 80% and the bottom 58%. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. Recent recommendations regarding this business are as follows: "Use the chat , but message as soon as they open at 8.30am", … After 8 weeks I wrote a review on here last Thursday, Friday I received communication from Beverly at Victoria Plum. Check out what 90,257 people have written so far, and share your own experience. Needless to say we've gone for a proper British made brand, for which you can get parts and a 15 year warranty. Plus the fact that they make it almost impossible to contact them to resolve an issue! My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About VictoriaPlum.com Reviews 31 • Poor . We're rated as 'Excellent' with almost 100,000 customer reviews. Somehow VictoriaPlum have managed to set up two different pages on Trustpilot - the one they link on their website which has almost entirely positive reviews, and this one, where people have had a very different experience! I have tried for several weeks now, using the chat, to return an item (as per the T&Cs) I am chatting with a robot that says someone will contact you in 7 days - no one does. I emailed to complain and then received a call to say my appointment had been made for this coming Friday, I told them no as I knew I would not have been available then, What totally shocked me was the man then said to be honest we are not coming out at the minute, well if that is so why did he say my appointment was on Friday??? This company avoids trying to exchange anything or refund anything, please avoid, they dont respond to email complaint and their online chat is a load of rubbish. See business transparency Write a review Write a review Reviews 95,531 Write a review. How much does it cost to install bathroom furniture? Privacy and Cookies | ... Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. Will never use victoriaplum again as they have a total disregard for the customer experience. © 2020 All rights reserved. Share. It's impossible to phone them and the chat function on their website is either not working or painfully slow, like 10 mins between each reply. Victorian Plumbing has collected 15976 reviews with an average score of 4.50. User Friendly. How much does it cost to install a toilet? Won't shop at VP again. 11 VictoriaPlum.com reviews. 11 VictoriaPlum.com reviews. The products I ordered were delayed by 3 weeks so I had to cancel it. I am already 6 weeks without bathtub, unable to have bath or shower. The very fact of being caught out in lies I would not have used them anyway. How much does it cost to tile a bathroom? Id never ever buy from them again. The worst customer service I have ever experienced! Choose and pay for your order. All in all an easy way to specify. Needless to say it arrived in a million pieces. | Read 15,121-15,140 Reviews out of 90,257 How much does it cost to install a basin? If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. After finally getting through the guy hung up on me as i queried having to pay to return an item for which i wanted a replacement' This company service is truly awful. A free inside look at company reviews and salaries posted anonymously by employees. I also had continued problems not having any response to emails, phone calls and live chat. Victoria Plum Cakery - 57 downs park avenue, Southampton - Rated 4.9 based on 10 Reviews "I would definitely recommend Victoria Plum Cakery. Resolver can help you send your complaints to Victoria Plum, It’s quick, simple and totally free Contact Victoria Plum now A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. A free inside look at company reviews and salaries posted anonymously by employees. Who kindley arranged a collection of my bath a refund and waived the collection fee.Many thanks. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. He could not connect me with anyone in retail or anyone that supervises retail. Terrible customer service. 10 VictoriaPlum.com reviews. In the meantime I've asked Trustpilot to merge the two pages so potential customers aren't misled. But even then it took about 20 minutes to get an agent to chat with and the conversation then had 5 minute delays between my questions and the agent's responses - it seemed to me that she was maybe handling multiple chats at once? VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG Write a review. 21.3k Followers, 2,138 Following, 778 Posts - See Instagram photos and videos from Victoria Plum (@victoriaplum_official) Your bathroom layout - finding room for everything. I tried a number of times and never got a response within half an hour. My order was meant to be delivered in 48 hours and it never arrived. Includes accurate dimensions. He said they only offer chat to retail customers. Victoria Plum has 32 reviews with an overall consumer score of 4.0 out of 5.0. + £20 off your first order. Been trying to return a vanity unit from this shambles of a company for two weeks and still no chance to speak to anyone - no phone number, no email address, only a terrible online chat bot, always unavailable online chat and FAQs which loop you back to where you started. I've had to cancel my card due to senior manager suggesting I haven't paid, when my bank says I have. You've already flagged this Annabel Andrews 1 review. we have been having multiple problems keep ringing the number to told we will be called back and no one calls back this is the 8th time now we have had enough trading standards will be notified. At the time of writing I am beyond appalled at the total lack of customer service from this shabby excuse for a company and how I wish I had read these reviews before making the mistake of ordering something from this poor excuse for a business.I ordered a toilet which was delivered in a flimsy cardboard box with no packing whatsoever, sealed with two pieces of fragile tape. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. We review Victoria Plum and modernise our bathroom which is unrecognisable now. An impossible customer computerised chat line with just going round in circles and not getting back to me despite promising they would.Definitely will not be recommending this company.Why can't I speak to a human being to sort out the problem? Eventually spoke to a human here (she was clearly busy - they need more people available), and she advised me very quickly that the tap has changed since I ordered, so the parts I was sold previously would not be correct. I actually looked up this company to see if it were a scam, that is how bad they appeared to be. 13 easy ways to accessorise your bathroom. We've used both Bathstore and Victoria Plumb before. www.victoria plum.com. Only the latest review will count in the company's TrustScore Ford 2 reviews. Our small and outdated bathroom was in much need of renovation. 11 reviews voor VictoriaPlum.com. Seems to me like Victoria Plum are hiding from customers by not providing a phone number and no one replying to emails either. Chat is always busy, it take them weeks to reply to emails. Victoria Plumb Reviews 1.36 Rating 289 Reviews 8 % of reviewers recommend Victoria Plumb Company Reviews Questions Metrics Visit Website Phone: 0844 804 48 48 Location: Amsterdam Road, Hull United Kingdom Write Your review Tell us how Victoria Plumb made you happy Awful Customer Service - no phone number to call and their "chat" is a robot. VictoriaPlum.com has … Share. Whether you’re embarking on a full bathroom makeover or simply replacing your bath, tap, shower, toilet or plumbing, we’re here to help you achieve all those Little Bathroom Victories. Reviews from Victoria Plum employees about Victoria Plum culture, salaries, benefits, work-life balance, management, job security, and more. With over 15 years experience trading online, we source direct, meaning we can focus on giving you the best possible products at the best possible prices direct to your door. Een gratis kijkje achter de schermen bij bedrijven: reviews en salarissen, anoniem geplaatst door werknemers. These arrived quickly, however they are not the correct item. Still going on.Never again. Adapting a bathroom for disabled or elderly guests. 5 most common causes of a poor shower experience. bathroom accessories. You really do get what you pay for. 4 years ago we replaced our bathroom suite using Victoria Plum. VictoriaPlum.com Reviews - Read Reviews on Victoriaplum.com Before You Buy | victoriaplum.com. You can add as many products as you like, there is no limit. Eco-friendly, water-saving bathroom range. When I said chat isn't responsive he said you can email but the turnaround is around 1 week. I did, no response. Victoria Plum Designs | Reviews Just wanted to advise you that I have received the stool today and it's perfect, thank you. To say that I am unimpressed is a gross understatement. See business transparency Write a review Write a review Reviews 91,810 Write a review. Victoria Plum reviews and Victoriaplum.com customer ratings for November 2020. 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